Auto Savvy Reviews

Share your negative experiences and read others' reviews about Auto Savvy in Windsor.

I want to share my experience with Auto Savvy Car Sales, as it has been nothing short of a nightmare. My journey began out of necessity; I had been struggling to secure financing for a vehicle and was referred to Auto Savvy by a friend. When I arrived, I was greeted by a salesman named Alex, who promptly had me fill out a credit application. After running my credit, they informed me that I would need a substantial down payment to qualify for financing. I ended up putting down $1500.**

That day, I was told I qualified for only one vehicle: a 2019 Dodge Ram 1500 with 90,000 miles on it . To my dismay, I later learned it had a salvage title because it had been totaled in an accident. Nevertheless, I was desperate for a vehicle to commute to work and transport my kids, so I felt I had no choice but to proceed. I was approved at an exorbitant 22% interest rate, and I paid $29,000 for the truck. Time was of the essence, and I was rushed through the process, only taking a brief drive around the dealership.**

The moment I hit the highway at 65 mph, the truck shook violently and emitted disturbing noises. The very next morning, I discovered the horrific overspray from a poor paint job on multiple parts of the truck, including the driver’s door, fender, and even the window. It became clear that the truck had not been properly repaired; the front-end alignment was off, and when I engaged the windshield wipers for the first time, the entire arm flew off! To top it all off, the four-wheel-drive system failed during a snowstorm, rendering it completely useless.

After just two days of ownership, I reached out to Auto Savvy to voice my concerns. I spoke to one of the managers, who assured me they would notify the service department. A month passed without any updates, and after I brought the truck in for repairs, they offered me a $1,500 settlement to cover the issues instead of fixing the vehicle properly. I had purchased an extended warranty for $3500 thinking it would provide some protection, but it turned out to be useless.

After several days , the service department finally identified the issue with the four-wheel-drive as an actuator problem. They claimed to have fixed it, but as soon as I picked up the truck, I found that the four-wheel-drive still didn’t work. Frustrated, I reached out to the store manager, Matt, and asked if they could assist me in trading this lemon for a more reliable vehicle. I had made all my payments on time with Westlake Financial for the last four months and felt my credit had improved. I even noticed they had a similar truck with only 40,000 miles priced at $3,000 more and with a clean title. However, their response was disheartening: they wouldn’t even make me a offer for the truck I had just bought for $29,000.

My resolution to the problem was let me trade it in for another vehicle that has the potential to keep me on the road for a couple years until I can purchase something decent. Matt the manager said sorry we are not interested in helping u and walked away .

I feel utterly taken advantage of in this situation. Auto Savvy knew I was in a vulnerable position, desperate for a vehicle, and they capitalized on it. I implore anyone considering purchasing a vehicle to think twice before stepping foot into Auto Savvy Car Sales. This experience has left me feeling deceived and disrespected. No one should have to endure what I have gone through just to secure a means of transportation. And the worse thing about it is the fact after the truck is payed off the total amount payed is around 50,000 and only worth possibly 8000 if you’re lucky in 72 months .Choose wisely and look elsewhere.

Sincerely

L Chad Smithey

Chadsmithey7@gmail.com

Sent from my iPhone

matthewm@autosavvy.com

christians@autosavvy.com

Ryanbu@autosavvy.com

Negative Reviews

I had a terrible experience with Auto Savvy. Their service was unprofessional and disappointing. I wouldn't recommend them to anyone looking for quality.

John T
A vacant auto center with an old, worn-down facade featuring three large garage doors and bold white lettering at the top. There are some graffiti on the glass doors to the left. Tall trees are visible behind the building, and the surrounding area appears deserted with cracked concrete.
A vacant auto center with an old, worn-down facade featuring three large garage doors and bold white lettering at the top. There are some graffiti on the glass doors to the left. Tall trees are visible behind the building, and the surrounding area appears deserted with cracked concrete.

Windsor

Auto Savvy provided the worst service I've ever encountered. I felt cheated and frustrated. This place needs serious improvement to satisfy customers.

A row of parked black SUVs is prominently displayed in front of a building labeled 'Used Cars.' The vehicles are aligned neatly, showcasing their grills and headlights. The setting suggests a dealership with a modern design, featuring large arched windows and a building facade with neutral tones. A flagpole with a blue and white flag is visible, adding a touch of color to the otherwise monochromatic scene. The sky is overcast, with clouds creating a diffused light that softens the overall atmosphere.
A row of parked black SUVs is prominently displayed in front of a building labeled 'Used Cars.' The vehicles are aligned neatly, showcasing their grills and headlights. The setting suggests a dealership with a modern design, featuring large arched windows and a building facade with neutral tones. A flagpole with a blue and white flag is visible, adding a touch of color to the otherwise monochromatic scene. The sky is overcast, with clouds creating a diffused light that softens the overall atmosphere.
Anonymous

Windsor

★★★★★
★★★★★
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Reviews – March 11, 2025

I was considering purchasing a used vehicle from this dealership until I read the reviews, including one from a previous customer that raised significant concerns. After reviewing multiple experiences shared by others, I decided to look elsewhere and avoid potential issues. I’m glad I took the time to research before making a decision.

Clifford Robinson
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